Gerber Life Insurance Company

Complaint Resolution Process

Gerber Life Insurance Company strives to resolve complaints promptly and fairly.

Our complaint process is as follows:

  1. If you have a question regarding your policy or service, please contact our Customer Service at 1-800-518-8884. You may also submit a written complaint to Gerber Life Insurance Company at the address listed below. Please include your full name, address, insured's name and policy number along with your written complaint, if applicable.

    Gerber Life Insurance Company
    P.O. Box 986, Station F
    50 Charles St. E.
    Toronto, ON M4Y 2T2

  2. You will receive an acknowledgment of our receipt of your complaint and an estimated time period for review.
  3. Upon completion of our internal review, you will receive a letter that explains our complaint resolution.

The complaint process takes several weeks and we anticipate replying to your complaint within 30 business days.

If, after receiving our final response, you would like to pursue the matter further, you should be aware of the following external recourse options available to you.

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Call toll free 1-800-518-8884

Gerber Life Insurance is a trademark.
Used under license from Société des Produits Nestlé S.A. and Gerber Products Company

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